A sister owned company for over 30 years

Returns and Shipping

Shipping Information 

We ship UPS ground flat rate for shipping

UPS 3 day - $15

UPS 2 day - $25

UPS 1 day - $35

UPS will not deliver to a PO.Box, it must be a street address only. 

Shipping fees are not refundable. We are not responsible for items shipped back without tracking. 

Returns & Exchanges

We always want you to be 100% satisfied.

If for some reason you are not completely satisfied with your purchase please return your unworn item with original tickets attached for a full refund. 

Please send returns or exchanges to:

Allure Lingerie, attn. Returns
1324 Lexington Avenue
New York, NY 10128

Refunds will be processed within 5 business days and you will receive an email confirmation.

Sale items, any pantie items (ie. G-strings, thongs, panties, bodysuits etc. by law are not returnable). Hosiery not in it's original package and original condition can NOT BE RETURNED. If we receive any of the above we will send it back to you. Shipping charges are not refundable. 

For any special request, special orders or shopping advice.

Please call us:

212-860-7871 (Monday - Friday 11am - 5:00pm EST)

Website orders can be picked up at our Upper East Side location. If requested we will confirm availability by email or text (Please provide either for confirmation).